Security
At San Jac, we understand the importance of security and privacy. When it comes to your personal data and devices, we are hyper-vigilant in providing protective measures for our students.
Access Your Secure Systems
Lost Or Stolen Devices and Data
YOU ARE RESPONSIBLE for protecting your device and any data stored on it or printed from it. Laptops, tablets and smartphones are valuable and can be easy targets for theft. They may also contain sensitive or personal information that should be protected.
Immediately Report Loss or Theft
Contact TechSupport@sjcd.edu (281) 998-6137 AND Campus Police 281-476-9128 to report the loss or theft of any of the following:
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Any College device such as laptops, smartphones & tablets.
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Any personal device you use to access your College email & documents.
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College Identification Cards
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Keys
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Printed reports that contain student, employee, or personal information. Forward a copy of any any lost or stolen printed reports to TechSupport@sjcd.edu
Change Your Password(s)
- If you have set up your security questions, reset your password to protect your account.
- If you have not set up your security questions, fill out a Password Reset Request.
Immediately Report Loss or Theft
Contact TechSupport@sjcd.edu (281) 998-6137 AND Campus Police 281-476-9128 to report the loss or theft of any of the following:
-
Any College device such as laptops, smartphones & tablets.
-
Any personal device you use to access your College email & documents.
-
College Identification Cards
-
Keys
-
Printed reports that contain student, employee, or personal information. Forward a copy of any any lost or stolen printed reports to TechSupport@sjcd.edu
Change Your Password(s)
- If you have set up your security questions, reset your password to protect your account.
- If you have not set up your security questions, fill out a Password Reset Request.
Protect Access to Your Device and Sensitive Data
- Power off your laptop whenever it is not in use.
- Do not carry the laptop in suspend or hibernation mode.
- Never store passwords with your laptop or in its carrying case.
- Other forms of user authentication should be kept separate from your laptop at all times.
- When away from your desk, leave your laptop in locked / “log in required” protection status.
- Password protect access to your smartphone & tablets.
- Don’t print paper reports that contain sensitive data.
Protect Your Laptop and Sensitive Data From Theft
- Keep your laptop close to you & in sight. Otherwise, keep it locked away securely. It only takes a moment for a thief to walk away with your laptop.
- Never leave your laptop visible in your car, overnight or for long periods of time.
- Do not download or store any documents or spreadsheets that contain sensitive information on your laptop’s hard drive that are not password protected or encrypted.
- Do not store or carry printed reports that include sensitive information in any bag. This includes personal bags, work bags & laptop bags.
- Travel without your laptop if it is not needed.
A Network of Support
In-Person
ITS Service Desk Hours of Operation & Locations
Monday - Thursday: 9 a.m. - 6 p.m.
Friday: 9 a.m. - 12 p.m.
- Central Campus: C1.129
- South Campus: S12.120
- North Campus: N8.112
Online
ITS Tech Support
Phone or Email
ITS Help Desk Hours of Operation
- Monday - Friday: 7 a.m. - 10 p.m.
- Saturday - Sunday: 8 a.m. - 5 p.m.
On-Campus Phone:
6137
Off-Campus Phone:
281-998-6137
Email:
techsupport@sjcd.edu
